Best practices for webhook use

This section describes some common practices for dealing with webhooks.

When should you use webhooks?

The most common reason for using webhooks is when actions need to be made based on specific events. With Katana, this usually refers to events such as sales orders being placed, delivered, etc. If you're not using webhooks, you'll need to poll for data while including time intervals.

How should I handle webhook requests?

Webhooks have no official specification, so they're managed and served based on the originating service.

When receiving a request, it's essential to be attentive regarding three key issues:

  • Quickly respond to webhook requests - If an incoming webhook triggers lengthy processing in your system, we recommend you create a processing queue for events. If you don't implement a process, a timeout may result, and you will receive a webhook retry.
  • Place importance on responsiveness over availability - As the handler of incoming webhooks, we know that the most common constraint is availability since your setup should be ready to receive a webhook at all times, with minimal interruptions. Luckily, the response to a webhook doesn't need to include the processing results of that webhook. Your setup only needs to acknowledge the webhook request initially but can process it later. Fortunately, you can introduce queues between receiving a webhook and processing it.
  • Deduplicate incoming events - We can't guarantee that webhook messages will be delivered only once, so it's essential to include a mechanism that prevents duplicated events.

Retry logic

Katana ensures webhook delivery through detection failure and retries. If the original notification sending attempt fails due to receiving a non-2XX response code or exceeding a timeout of 10 seconds, we will retry three more times: after 30, 120, and 900 seconds. If it fails for each attempt, it's counted as one non-successful delivery.

What if my webhook handling service goes down?

A key component of general quality software design is confirming data validation and handling failures gracefully. If for some reason, your service that handles Katana webhooks goes down an extended period, you'll need some way to catch up on missed notifications.

The best to handle these situations is to build a harness that fetches data from the time you were down and feeds it into the webhook processing code one object at a time. The one hangup is that you'll need the processing code to be sufficiently decoupled from the request handlers that you can call it separately.


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